The fulfillment times for our most popular products, including direct-to-garment (DTG), embroidery, and all-over-print items, are within the 2–7 business day timeframe.
We're doing the best we can to fulfill your orders on time, but there are industry-wide shipping delays that will impact delivery dates. Read more below!
Three categories in the US are experiencing delays: mugs have a 3–8 business day estimate, sublimation products (blankets, laptop sleeves, towels, socks, flip-flops) are being fulfilled in 5–10 business days, and wall art is also fulfilled in 5–10 business days.
These delays are a result of not only the incoming order volume but also some Covid-19 cases in our facilities. Keeping our employees safe is a priority for us, and we're taking all the necessary precautions.
Based on our estimates, we expect to fulfill these products in time for the shipping carrier deadlines. However, there are shipping delays that will impact delivery times.
Some orders might also be delayed because of apparel industry stock issues. This year, we doubled the stock we keep in-house, but some supplier shipments for stock orders placed months ago are arriving only now due to issues at their facilities and carrier delays.
Shipping and order deadlines
With both businesses and customers shifting to e-commerce this year, shipping carriers in North America and Europe are struggling to process all the incoming orders. Some of the carriers are limiting the daily number of packages they accept, and millions of shipments are stuck in distribution centers, leading to extensive industry-wide shipping delays.
We're doing our best to get your orders out on time, but once they're handed over to the carriers, it's up to their sorting center capacity. We see that the shipping estimates provided by our carriers aren't fully reliable anymore, which means that sadly some of your holiday orders might not arrive on time even though they were submitted before our deadlines. Receiving holiday gifts and other orders late is disappointing and frustrating for everyone.
Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. Sometimes the tracking info won't change for over a week until the item is scanned, or even up to the point of delivery. For example, we have orders that left our facility on December 3 but were scanned by a carrier only on December 10. Know that your orders aren't lost—they're still being processed by the carriers.
We're experiencing carrier delays throughout the US, especially with USPS shipments. Some orders are stuck in distribution centers where they show no movement. We've confirmed with USPS that the orders aren't lost, but are waiting to be processed and will be delivered. USPS are also “experiencing unprecedented volume increases and limited employee availability due to the impacts of Covid-19,” but they're committed to delivering the holiday orders to customers.
Our Customer Support team is there to answer your questions. Re-shipping for orders with tracking links that haven’t been updated in a while isn’t a solution since the new shipments will cause more backlog in the distribution centers, and the original orders will arrive at their destination first. We hope you can be understanding of the circumstances and we apologize for the delays.
Last week, our shipping carriers in Canada unexpectedly limited our daily capacity of domestic shipments, so we started routing some of the orders to our facilities in the US. We've now resolved the issue, so our center in Canada is now fulfilling orders with all products available in Canada, as well as accepting new Warehousing & Fulfillment inventory.
This year has brought a lot of challenges, and we're more thankful than ever for your support. Thanks for reading!
Remember to take care of your health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.