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Fulfillment times
The fulfillment times for our most popular products, including direct-to-garment (DTG), embroidery, and all-over print items, are within the 2–7 business day timeframe.
Mugs in the US are now fulfilled within the standard 2–5 business days. The estimate for canvas has improved to 3–8 business days, and we'll soon return back to normal in all categories.
Some orders might be delayed because of apparel industry stock issues.
Shipping
Since the 2020 holiday season, carriers around the world have been struggling with the amount of shipments, resulting in delayed orders and tracking links not getting updated.
We're seeing improvements in shipping times, but many orders are still taking longer than usual to be delivered. Some of last year's orders are still on their way due to the long order shipping queues during the holiday season.
Our Customer Support team is there to answer your questions, but remember, we cannot make your package arrive any quicker. Re-shipping for orders with tracking links that haven’t been updated in a while isn’t a solution since the new shipments will cause more backlog in the distribution centers, and the original orders will arrive at their destination first. The best thing to do for now is to hold tight and be understanding of the circumstances.
There have been severe snow storms in Spain and Japan, so shipping times in those regions might be affected as well.
With air travel corridors to the UK being limited due to Covid-19, shipments to the UK are delayed from all our fulfillment centers. We don’t yet know how long the delays will be, but we’re assured by our carriers that packages continue to be delivered with charter flights. Note that the order delivery estimates to the UK on our website are likely to be inaccurate.
Canada fulfillment
The Ontario province in Canada, where our fulfillment center is located, has issued a stay-at-home order due to a spike in Covid-19 cases. Printful as a business that provides online retail services and manufactures and distributes goods is allowed to stay open, so for now we'll continue fulfilling orders in Canada. We're closely following the updates and complying with all safety procedures. We'll let you know if anything changes.
Please make sure to regularly check in with the latest fulfillment estimates published on our covid-19 page. Note that our average fulfillment times apply to orders that come in after the date the averages are calculated, and don't apply to older orders.
Thanks for reading!
Remember to take care of your health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.