.png){kind=small}
Fulfilment times
Fulfilment times for our most popular products are within the 2–7 business day timeframe for most of our fulfilment locations (see below for more information about disruptions at our Canadian facility), however, we are seeing a delayed fulfilment time for AOP products in the US.
Due to increased order volume, sublimation products in the US (flip flops, laptop sleeves, socks, towels, throw blankets) are being fulfilled within 5–8 business days. We expect to catch up with the order queue in the next couple of weeks.
Some orders, as always, may still be delayed because of apparel industry stock issues.
Canada fulfilment
Currently our facility in Toronto is back to normal operations, and the fulfilment times for direct-to-garment (DTG) items are within the 2–7 business day timeframe.
The safety of our employees continues to be our top priority, and we're maintaining all the necessary precautions at our Toronto facility. Thank you for your patience.
Cruising Aviation as a business that provides online retail services and manufactures and distributes goods is allowed to stay open, so, for now, we'll continue fulfilling orders in Canada. We're closely following the updates and complying with all safety procedures. We'll let you know if anything changes.
Shipping
Since the 2020 holiday season, carriers around the world have been struggling with the number of shipments, resulting in delayed orders and tracking links not getting updated.
We're seeing improvements in shipping times, but many orders are still taking longer than usual to be delivered. Fortunately, all of last year's orders have now been delivered following the long order shipping queues during the holiday season.
Our Customer Support team is always there to answer your questions, but remember, we cannot make your package arrive any quicker. Re-shipping for orders with tracking links that haven’t been updated in a while isn’t a solution since the new shipments will cause more backlog in the distribution centres, and the original orders will arrive at their destination first.
The best thing to do for now is to hold tight and be understanding of the circumstances.
With air travel corridors to the many countries around the world, in particular, the UK, being limited due to Covid-19, shipments to these destinations are delayed from all our fulfilment centres. We don’t yet know how long the delays will be, but we’re assured by our carriers that packages continue to be delivered with charter flights. Note that the order delivery estimates to these locations on our website are likely to be inaccurate.
Please make sure to regularly check in with the latest fulfilment estimates published on our COVID-19 page. Note that our average fulfilment times apply to orders that come in after the date the averages are calculated, and don't apply to older orders.
Thanks for reading!
Remember to take care of your health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.